Jaguar Master Technician

Jaguar technicians can qualify for three levels of recognition, Certified Jaguar Technician, Associate Jaguar Technician, and Master Jaguar Technician, by attending Jaguar technical service courses, attaining certification in tests administered by the National Institute for Automotive Service Excellence (ASE) and by the length of service at a Jaguar dealership. Master qualification requires at least 4 Jaguar courses, 8 ASE certifications and 5 years technical experience at an authorized Jaguar dealership.

While we are not affiliated with Jaguar Cars and not an authorized Jaguar dealership, our founders are both former employees of Jaguar dealers and are certified Master Jaguar Technicians.

National Institute for AUTOMOTIVE SERVICE EXCELLENCE
Until the early 1970's, consumers had no way to distinguish between incompetent and competent mechanics. In response to this need, the independent, non-profit National Institute for Automotive Service Excellence (ASE) was established in 1972.

At present there are more than 440,000 professionals with current certifications on ASE's rosters. They work in every segment of the automotive service industry: car and truck dealerships, independent garages, fleets, service stations, franchises, and more.

ASE's mission is to improve the quality of vehicle repair and service in the United States through the testing and certification of automotive repair technicians.

Here's how ASE certification works: Prospective candidates register for and take one or more of ASE's 36 exams. The tests are grouped into specialties for automobile, medium/heavy truck, school bus, and collision repair technicians as well as engine machinists, alternate fuels technicians, and parts specialists.

Upon passing at least one exam and after providing proof of two years of relevant work experience, you achieve ASE certification. Technicians that pass all of the exams in a specialty area earn ASE Master Technician status; automobile technicians, for example, must pass eight exams.

The tests, which are conducted twice a year at over 750 locations around the country, are administered by American College Testing (ACT). The exams stress real-world diagnostic and repair problems, not theory. They are no cinch to pass; approximately one out of three test-takers fails.

Certification is not for life. To remain certified, technicians must be retested every five years.

Consumers benefit from ASE certification. It is a valuable yard stick by which to measure the knowledge and skills of individual technicians as well as the commitment to quality of the repair facility employing ASE-certified technicians.

ASE-certified technicians usually wear blue and white ASE shoulder insignia and carry credentials listing their exact area(s) of expertise (brakes, engine repair, etc.), while employers often display their technicians' credentials in the customer waiting area.

The owners and managers of automotive service businesses that belong to the Automotive Service Association (ASA) agree to adhere to a Code of Ethics. ASA's Code of Ethics is the automotive service industry's standard for professional business practices.

To perform high quality repair service at a fair and just price.

To use only proven merchandise of high quality distributed by reputable firms.

To employ the best skilled technicians obtainable.

To furnish an itemized invoice for fairly priced parts and services that clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.

To have a sense of personal obligation to each customer.

To promote good will between the motorist and members of the association.

To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventive maintenance.

To offer the customer a price estimate for work to be performed.

To furnish or post copies of any warranties covering parts or services.

To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.

To notify the customer if appointments or completion promises cannot be kept.

To maintain customer service records for one year or more.

To exercise reasonable care for the customer's property while in our possession.

To maintain a system for fair settlement of customer's complaints.

To cooperate with established consumer complaint mediation activities.

To uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry.

To uphold the integrity of all members of the Automotive Service Association.

What ASA Means To You
When your vehicle is repaired by an Automotive Service Association (ASA) member-business, you can expect the following:

• An attentiveness to you, the customer. In 1997, this special emphasis on service led to an increase in customers for 46 percent of ASA shops. In ASA mechanical shops an average of 77 percent of customers are repeat customers.
• Repairs and service backed by years of experience. The average ASA shop is 20 years old and 86 percent of ASA members are part of family-owned businesses.
• Adherence to ASA's Code of Ethics that outlines professional business practices.
• Accurate diagnosis and repairs. In 1998, the majority of ASA members increased the amount of technical education their technicians received to stay up-to-date with vehicle technology.
• Trust and quality. About two-thirds of all ASA shops have ASE-Certified technicians.
• Access to information. By belonging to ASA, members have access to more than 30 association benefits, including the latest technical and management education, and regulatory information.